Terms & Conditions
Effective Date: 22 March 2026
At Dawai Dukan, your use of our website and services is subject to the following terms and conditions. Please read them carefully.
1. Service Overview
Important: Dawai Dukan is a delivery partner and does not sell medicines directly. All orders are fulfilled by licensed pharmacies.
We act as an intermediary platform connecting customers with certified pharmacy partners for medicine delivery in Raipur.
2. User Responsibilities
- You agree to provide accurate personal and delivery details
- You must provide a valid prescription where required
- You are responsible for checking medicines at the time of delivery
3. Prescription Policy
Certain medicines require a valid prescription. Orders without proper prescriptions may be rejected.
4. Pricing & Payments
- Prices are determined by partner pharmacies
- Discounts and offers may change without prior notice
- Additional discounts may apply on UPI payments
5. Delivery Terms
- We aim to deliver orders within 90 minutes in Raipur
- Delivery times may vary based on availability and external conditions
- Free delivery may apply above a minimum order value
6. Cancellation & Refund
- Orders can be cancelled before dispatch
- Medicines once delivered are generally non-returnable
- Refunds will be processed as per applicable policies
7. Limitation of Liability
- We do not provide medical advice
- We are not responsible for misuse of medicines
- We are not liable for delays beyond our control
8. Third-Party Services
We rely on licensed pharmacies and delivery partners. We are not responsible for their independent actions.
9. Changes to Terms
We may update these terms at any time. Continued use of the website implies acceptance of updated terms.
10. Contact Us
Dawai Dukan
Raipur, Chhattisgarh – 492001
Email: support@dawaidukan.in