Privacy Policy
Effective Date: 22 March 2026
At Dawai Dukan, your privacy is important to us. This policy explains how we collect, use, and protect your information.
1. Information We Collect
- Name, phone number, and delivery details
- Prescription or medicine details shared via WhatsApp
- Communication data (messages, queries)
- Technical data like IP address and device info
2. How We Use Your Information
- To process and deliver your orders
- To connect you with licensed pharmacy partners
- To provide customer support
- To improve our services
Important: Dawai Dukan is a delivery partner and does not sell medicines directly. Orders are fulfilled by licensed pharmacies.
3. Sharing of Information
We may share your information with:
- Licensed pharmacy partners
- Delivery personnel
- Service providers (hosting, analytics)
- Authorities when required by law
4. Data Security
We take reasonable steps to protect your data, but no system is completely secure.
5. Cookies
We use cookies to improve user experience and analyze website traffic.
6. Your Rights
- Request access to your data
- Request deletion of your data
- Withdraw consent anytime
7. Third-Party Services
We may use services like WhatsApp or analytics tools which have their own policies.
8. Children’s Privacy
Our services are not intended for individuals under 18 years of age.
9. Updates to Policy
We may update this policy anytime. Changes will be posted here.
10. Contact Us
Dawai Dukan
Raipur, Chhattisgarh – 492001
Email: support@dawaidukan.in